Luma Health

Luma Health operates an AI-native Patient Success Platform serving over 750 healthcare organizations across the United States, Canada, and United Kingdom. Founded in 2015, the company has facilitated care for more than 100 million patients, enabling $3.2 billion in revenue for its healthcare clients. The platform integrates with major EHR systems to automate patient engagement workflows from initial referral through post-visit follow-up.

The platform's core capabilities include automated patient referral management, self-service scheduling across multiple channels (Google, SMS, voice), intelligent waitlist automation, two-way patient communication with chatbot functionality, and digital intake with insurance eligibility verification. Luma's proprietary AI technology, branded as Spark, uses natural language processing, TensorFlow models, and generative AI to handle patient communications in 30+ languages and automate traditionally manual tasks like fax classification and routing.

Healthcare organizations using Luma report patients receiving care 61 days sooner on average, staff saving 2-3 hours daily on manual calls, and a 47% average increase in revenue. The company maintains deep EHR integrations with Epic, athenahealth, Oracle Health, eClinicalWorks, and Meditech, among others.

Healthcare organizations should consider Luma Health when administrative inefficiency and patient access challenges directly impact revenue and patient satisfaction. The platform excels in high-volume environments where staff spend significant time on phone-based scheduling, referral tracking, and appointment reminders.

Buyers can expect a co-design implementation approach with deep EHR integration work, ongoing optimization support, and a platform that evolves with organizational needs. Organizations cite Luma's responsiveness and willingness to customize workflows as key differentiators from typical vendor relationships.

Luma Health exclusively serves healthcare organizations with 100% of its business focused on hospitals, health systems, and specialty medical practices. The platform is built specifically for healthcare compliance requirements including HIPAA and integrates natively with healthcare-specific systems like EHRs, revenue cycle management platforms, and eligibility verification services.

The company serves diverse healthcare verticals including orthopedics, gastroenterology, primary care, and large integrated delivery networks. Luma's medical leadership includes a Chief Medical Officer, and the platform addresses healthcare-specific challenges like referral leakage, care gaps, and value-based care quality measure attainment.

The ideal client is a multi-facility healthcare organization or health system with 50,000+ annual patient encounters, an established EHR system, and documented challenges with patient access, scheduling efficiency, or referral conversion rates. Organizations with dedicated innovation or patient experience leadership and budget authority for enterprise software investments will align best with Luma's approach.