Verbal

Verbal is an AI-powered clinical compliance platform that audits 100% of healthcare interactions across multiple channels including phone calls, video consultations, in-person visits, clinical notes, and AI agent conversations. The platform integrates with existing communication systems like Zoom, Epic, Athena, and Five9 to provide real-time and retrospective compliance monitoring against internal standards and external regulatory frameworks including The Joint Commission (TJC), CHAI, and URAC.

The platform generates custom quality checklists tailored to organizational best practices and provides 0-100% adherence scores for each interaction. Verbal offers automated quality assurance, documentation auditing, performance analytics, and workflow optimization features. The system monitors both human provider interactions and AI-generated content to ensure clinical, safety, and billing protocols are followed at the point of care.

Verbal serves behavioral health providers, substance use disorder treatment centers, chronic care management programs, telehealth companies, and patient advocacy organizations. Notable clients include Mayo Clinic Platform, Ria Health, and Relucent Psychology Group, with documented case studies showing compliance improvements of 12-36% and documentation time reductions of up to 75%.

Organizations should consider Verbal when they need to scale quality assurance beyond the typical 1% sampling rate to achieve comprehensive interaction coverage. The platform excels for healthcare teams managing high volumes of patient conversations who struggle with manual audit processes and need real-time performance feedback mechanisms.

Engagement with Verbal typically provides automated compliance scoring, reduced documentation burden, and actionable analytics for continuous improvement. The platform suits organizations comfortable with AI-augmented oversight and seeking to consolidate compliance functions across multiple interaction types into a unified system.

Verbal is purpose-built exclusively for healthcare compliance with specific focus on behavioral health, substance use disorder treatment, chronic care management, and telehealth delivery models. The platform addresses healthcare-specific regulatory requirements including The Joint Commission standards, CHAI accreditation, and URAC certification.

The company demonstrates specialized understanding of clinical protocols, motivational interviewing techniques, patient safety documentation requirements, and billing compliance standards unique to healthcare delivery. Integrations with Epic, Athena, and other healthcare-specific platforms indicate deep healthcare infrastructure knowledge.

Mid-sized to large healthcare delivery organizations with 50+ clinical or customer service staff conducting regular patient interactions across phone, video, or in-person channels. Organizations with established compliance frameworks requiring systematic adherence monitoring, particularly those in behavioral health, substance use treatment, chronic care management, or telehealth sectors where interaction quality directly impacts outcomes and regulatory standing.