Infina Connect

Infina Connect provides the Intelligent Care Coordinator (ICC), a referral management and care coordination platform designed for Accountable Care Organizations (ACOs), health systems, and physician networks managing value-based care contracts. The platform enables primary care providers to guide patient referrals to high-performing specialists, share clinical information, and maintain visibility into patient status across the care continuum.

The company focuses on two primary areas: ACO network optimization for commercial and Medicare risk contracts, and behavioral health network management. Their approach combines technology with network development services to help organizations build and manage high-value provider networks. The ICC platform tracks referrals in real-time, enabling intervention before costs escalate and helping organizations maximize in-network utilization while reducing avoidable costs.

Infina Connect reports significant results for clients, including one physician-led ACO achieving $80 million in savings over three years with 98% in-network referral rates. Their behavioral health network implementations have demonstrated reductions in avoidable bed days, readmissions, and average length of stay for behavioral health patients.

Choose Infina Connect if your organization operates under value-based contracts and struggles with referral leakage, specialty cost management, or behavioral health coordination. Their platform is particularly valuable for ACOs seeking to maximize in-network referrals while maintaining quality, as evidenced by clients achieving 98% in-network rates.

Expect a combined technology and consulting engagement focused on network optimization, provider engagement, and care coordination workflows. Organizations should be prepared to integrate the ICC platform into existing primary care workflows and commit to changing referral patterns based on value metrics.

Infina Connect operates exclusively in healthcare, serving ACOs, health systems, physician networks, and behavioral health providers. Their platform addresses healthcare-specific challenges including HIPAA-compliant information sharing, clinical data exchange, population health management for risk contracts, and behavioral health network gaps. The company demonstrates deep expertise in Medicare Shared Savings Program requirements, commercial ACO structures, and behavioral health integration with medical care delivery.

The ideal client is a physician-led ACO, large primary care network, or health system operating under Medicare Shared Savings or commercial ACO contracts with 20,000+ attributed lives. Organizations experiencing high specialty referral costs, behavioral health utilization challenges, or low in-network referral rates will benefit most. Clients should be committed to value-based care transformation and have infrastructure to support care coordination workflows.