MEDVA

MEDVA is a healthcare-focused virtual staffing company founded in 2020 by physicians Dr. Steven Kupferman and Dr. Omid Shaye. The company provides medical virtual assistants to healthcare practices across the United States, specializing in administrative support, medical scribing, billing, claims management, and remote patient monitoring. Currently employing over 1,800 active virtual assistants across the Philippines, Latin America, and India, MEDVA serves more than 700 medical practices and businesses in 48 states.

The company emphasizes HIPAA compliance and security through its proprietary PULSE client portal, which provides real-time performance monitoring and data protection. MEDVA offers a Secure Facility enhancement that enables offshore staff to access EMR systems like Epic while maintaining healthcare compliance standards. Their vetting process selects only the top 10% of candidates after completing comprehensive training and competency assessments.

MEDVA has experienced significant growth, doubling in size over the past two years. The company reports that over 60% of its clients come from referrals, and it provides white-glove concierge services including dedicated account management, technology setup, and ongoing VA training and support.

Choose MEDVA when your practice needs to reduce administrative overhead while maintaining or improving operational efficiency. The physician-founded approach means solutions are designed by practitioners who understand real-world clinical workflows. Their rapid matching process (typically within 48 hours) and comprehensive support structure minimize implementation friction.

Expect a consultative engagement where account managers help identify ideal VA roles for your specific needs, followed by thorough onboarding and ongoing performance management. The secure facility option makes MEDVA particularly suitable for practices requiring EMR access with enhanced compliance safeguards.

MEDVA operates exclusively in healthcare, serving medical specialties including orthopedics, cardiology, ophthalmology, and behavioral health, as well as dental practices and DSOs. All virtual assistants receive HIPAA certification and healthcare-specific training. The company's Secure Facility enhancement specifically addresses healthcare compliance requirements for EMR access, featuring bio-authentication and protocols aligned with HIPAA and SOC 2 standards. Virtual assistants are trained in healthcare-specific tasks including medical terminology, insurance verification, prior authorizations, claims processing, and clinical documentation support.

Medical and dental practices of any size seeking cost-effective administrative support, particularly those struggling with high staff turnover, extended phone hold times, claims backlog, or provider documentation burden. Best fit for organizations comfortable with remote staffing models and seeking 60%+ overhead cost reduction compared to in-house staff.