SupportNet, Inc.

SupportNet, Inc. is a healthcare-focused IT services provider founded in 2016 by John Goff. The company specializes in technology solutions, HIPAA compliance management, and network security for medical practices and healthcare providers. SupportNet positions itself as a dedicated partner that allows healthcare providers to focus on patient care while handling their technology infrastructure and regulatory compliance needs.

The company offers three core service areas: comprehensive technology solutions including EMR/EHR support and point-of-care protection, HIPAA compliance services to navigate complex regulatory requirements, and network security with proactive threat monitoring and incident response. SupportNet emphasizes routine data backups, vigilant systems monitoring, and dedicated customer support as key components of their managed services approach.

SupportNet maintains an educational content focus with blog articles addressing topics like mobile device security, tech support scams, ransomware threats, and HIPAA audit readiness. The company offers free IT checkups to prospective clients and promotes rapid incident response capabilities for practices facing cyberattacks or technology failures.

Choose SupportNet if you're a medical practice seeking a single partner to handle the intersection of IT operations, HIPAA compliance, and cybersecurity. Their healthcare-exclusive focus means they understand the specific regulatory and operational constraints medical providers face.

Expect a managed services relationship where SupportNet acts as an extension of your practice, handling everything from EMR troubleshooting to compliance audits. Their emphasis on proactive monitoring and fast incident response suggests they're positioned for practices that want to prevent technology issues from disrupting patient care rather than simply reacting to problems.

SupportNet operates exclusively in healthcare, with all services designed around medical practice operations and HIPAA/HITECH regulatory requirements. Their service offerings directly address healthcare-specific challenges including EMR/PM/PMS system support, ePHI data protection, mobile device security for clinical workflows, and compliance documentation for regulatory audits.

The company demonstrates understanding of healthcare operational realities through their incident response services for ransomware attacks, point-of-care technology protection to minimize patient care disruption, and compliance guidance that acknowledges the complexity healthcare providers face navigating regulatory requirements while maintaining clinical operations.

The ideal SupportNet client is a small to mid-sized medical practice (1-50 providers) that needs comprehensive IT management but lacks in-house technical staff. Practices transitioning to new EMR systems, concerned about HIPAA audit readiness, or recovering from security incidents will particularly benefit from their specialized expertise and responsive support model.