Boston UX

Boston UX is a user experience design agency that specializes in creating interfaces for complex, safety-critical applications. Operating as a specialized division of ICS, a software engineering company, the firm focuses on markets where regulatory compliance and user safety are paramount, including medical devices, industrial controls, automotive systems, and aerospace applications.

The company employs a human-centered design philosophy combined with research-driven processes to create interfaces that meet rigorous regulatory standards such as FDA requirements and IEC 62366. Their team of UX and visual designers works across diverse technical domains, designing everything from autonomous vehicle interfaces to gesture-controlled medical devices. The firm's approach emphasizes both intuitive user experiences and regulatory compliance, providing what they describe as predictability for product owners navigating complex development requirements.

Boston UX serves notable clients including medical device manufacturer Zoll and respiratory device company Breas, alongside technology firms like Intel and HP. The company maintains offices in Waltham, Massachusetts, and positions itself as a partner for organizations developing products that require both sophisticated user experience and adherence to safety-critical design standards.

Choose Boston UX when developing medical devices or healthcare products that require sophisticated user experience design combined with rigorous regulatory compliance. Their specialization in safety-critical systems makes them particularly valuable for organizations navigating FDA approval processes or developing novel medical device interfaces.

Expect a research-driven design process that balances user needs with regulatory requirements. Their connection to ICS's engineering capabilities can provide continuity for organizations seeking both design and development support, though design services appear to be their primary offering.

Boston UX's healthcare practice centers on medical device user experience design, with particular emphasis on safety-critical devices requiring FDA approval and IEC 62366 compliance. Their client roster includes medical device manufacturers like Zoll (emergency medical equipment) and Breas (respiratory devices), demonstrating experience across different medical device categories.

The firm's approach to healthcare design emphasizes balancing intuitive user experiences with the rigorous documentation and validation required for regulatory submissions. They position their services around helping medical device companies create interfaces that meet human factors engineering requirements while maintaining usability, addressing the unique challenge of designing for healthcare professionals and patients in high-stakes clinical environments.

The ideal client is a medical device manufacturer or healthcare technology company developing complex, safety-critical products requiring FDA approval. Organizations with Class II or III devices, particularly those involving novel interaction methods or complex user workflows, will benefit most from their regulatory and design expertise. Mid-sized to enterprise healthcare companies with substantial budgets for design and regulatory compliance work are best positioned to engage their services.