Care.coach

Care.coach provides a remote patient monitoring and engagement platform specifically designed for older adults living independently. The service combines a tablet-based interface featuring an animated pet avatar with 24/7 human health advocates who monitor and interact with patients. The platform is marketed both directly to consumers starting at $199/month and to healthcare organizations including PACE programs, senior living facilities, and health systems.

The company's approach centers on making technology accessible for seniors who may struggle with traditional devices. The system requires no setup, passwords, or technical knowledge—users simply plug in the tablet and begin receiving daily check-ins from health advocates working behind the animated companion. The platform supports auto-answer video calls, medication reminders, fall detection, and condition-specific coaching protocols. All services are available in both English and Spanish.

Care.coach reports over 10 years of experience in the senior care market and has developed evidence-based protocols validated by the VA and funded by the Department of Defense. Published outcomes include a 74% reduction in falls, 79% fewer emergency room visits, and 25% reduction in depression among users. The platform maintains HIPAA compliance and SOC 2 certification.

Healthcare organizations should consider Care.coach when seeking a turnkey remote monitoring solution for elderly patients who struggle with traditional telehealth technology. The platform excels in situations where social isolation, medication non-adherence, or fall risk are primary concerns, and where human touch remains important alongside technology.

Buyers can expect a managed service model where Care.coach staff handles daily patient interactions rather than requiring internal care team bandwidth. The platform works best for organizations willing to adopt the avatar-based interface and seeking documented clinical outcomes rather than just monitoring technology.

Care.coach operates exclusively in the senior care and aging services sector of healthcare. The company has developed VA-validated clinical protocols specifically for geriatric conditions including fall prevention, depression management, and chronic disease management. Their partnerships include the Department of Defense, Dana-Farber Cancer Institute, and multiple PACE programs.

The platform addresses Medicare-relevant quality measures including emergency department utilization, medication adherence, and social isolation. Their HIPAA compliance and SOC 2 certification enable integration into care management workflows for health plans and provider organizations managing at-risk elderly populations.

The ideal client is a healthcare organization serving Medicare populations with focus on reducing avoidable utilization and supporting aging in place. This includes PACE programs, Medicare Advantage plans managing social determinants of health, health systems with high readmission rates among elderly patients, and senior living operators seeking to extend independent living capacity. Families purchasing directly typically have elderly relatives living alone with fall risk, chronic conditions requiring medication adherence, or social isolation concerns.