CipherHealth

CipherHealth provides a patient-facing operating system that standardizes patient engagement workflows across hospitals and health systems. Founded in 2009 and based in New York, the company serves over 500 hospitals, including major systems like Penn Medicine, Intermountain Healthcare, and HCA Healthcare. The platform addresses the fragmentation that occurs when different departments, floors, and shifts use inconsistent processes for patient interactions.

The platform encompasses three core modules: CipherOutreach for automated pre-visit, post-discharge, and long-term patient communications; CipherRounds for patient, staff, and location rounding; and Self Service for patient-initiated interactions. The system integrates workflows across touchpoints, enabling responsive, automated actions when issues arise. CipherHealth holds HITRUST CSF certification and maintains HIPAA compliance, with SOC 2 attestation.

In an analysis of 38 health systems covering 880,000 patients between 2017-2020, CipherHealth's outreach solutions demonstrated a 56% reduction in readmission rates for patients who completed automated follow-up calls. The company reports that Advocate Health increased patient engagement 4x, Prisma Health improved likelihood-to-recommend scores by 17 points, and Norton Healthcare reduced staff burnout by 42%.

Healthcare organizations should consider CipherHealth when they need to replace fragmented, department-specific patient engagement processes with standardized workflows that scale across multiple facilities. The platform excels in situations where consistent patient experience, readmissions reduction, and CAHPS improvement are organizational priorities backed by executive commitment.

Buyers can expect a managed service approach with implementation support, workflow design assistance, and ongoing monitoring capabilities. The platform's strength lies in creating repeatable, compliant processes that can be adjusted as needs change, rather than one-time technology deployment. Organizations should be prepared for a system-wide rollout that requires coordination across nursing, patient experience, quality, and population health teams.

CipherHealth operates exclusively in the hospital and health system market, with 16 years focused solely on acute care patient engagement. The platform addresses healthcare-specific needs including CAHPS score improvement, 30-day readmissions reduction, care transitions coordination, and regulatory compliance for patient communication. All solutions are built with HIPAA compliance, HITRUST certification, and healthcare workflow requirements as foundational elements.

The company maintains a Clinical Advisory Board and designs workflows around nursing operations, quality and safety protocols, and population health management specific to hospital settings. Case studies demonstrate expertise in condition-specific programs for CHF and COPD patients, as well as system-wide patient experience initiatives.

The ideal client is a multi-facility hospital system or academic medical center with 200+ beds that has executive-level commitment to patient experience improvement and readmissions reduction. Organizations with existing patient experience, care transitions, or population health teams who are struggling with inconsistent processes across facilities will benefit most. Health systems pursuing value-based care models or facing CMS penalties for readmissions represent strong fit profiles.