Fabric

Fabric provides an integrated care access platform and virtual care services designed for health systems, health plans, and employers. The company's platform combines provider directories, virtual care delivery, AI-powered patient navigation, and clinical automation tools into a unified solution. Fabric serves major health systems including Intermountain Health, OSF Healthcare, and Rush University System for Health.

The platform's core capabilities include conversational AI for patient intake and triage, synchronous and asynchronous virtual care delivery, customizable clinical protocols, and automated symptom collection. Fabric operates a 50-state virtual provider network and offers both platform-only implementations and fully managed virtual care services. Their "Hybrid AI" approach combines large language models with physician-built clinical logic for patient interactions.

Notable client outcomes include a $2.4 million annual savings for OSF Healthcare through conversational AI and a 30% reduction in call center volume for Intermountain Healthcare. The company has completed five acquisitions in three years, most recently acquiring UCM Digital Health in November 2025 to expand payer and employer capabilities.

Choose Fabric when seeking a comprehensive replacement for fragmented virtual care and patient access tools. The platform excels in scenarios requiring both technology and clinical capacity, such as launching consumer-facing virtual urgent care or reducing emergency department intake burden through automated symptom collection.

Expect a platform implementation with clinical protocol configuration, EHR integration work, and optional access to Fabric's provider network. Organizations should anticipate change management around asynchronous care workflows and AI-driven patient interactions, but can reference substantial documented ROI from similar health systems.

Fabric operates exclusively in healthcare, serving health systems, payers, and employers with healthcare-specific use cases. The platform addresses acute care access through virtual urgent care, mental health via talk therapy and psychiatry services, and chronic care through engagement pathways and care plan automation.

HIPAA compliance and SOC 2 certification underpin the platform's security posture. Clinical quality is maintained through physician-built protocols and peer review processes. The company demonstrates deep understanding of healthcare operational challenges, particularly emergency department throughput, call center optimization, and value-based care delivery models requiring proactive patient engagement.

The ideal client is a health system with 3+ hospitals, a regional health plan with 100K+ members, or a large employer with 5,000+ employees seeking to reduce unnecessary emergency department utilization and improve patient access. Organizations already committed to virtual-first strategies with executive sponsorship for AI adoption and asynchronous care models will achieve fastest time-to-value.