Zipnosis

Fabric (formerly Zipnosis) operates an end-to-end care access platform and virtual care services for health systems, health plans, and employers. The company combines AI-powered conversational tools with clinical intelligence to automate symptom collection, triage, routing, and care delivery across synchronous and asynchronous modalities.

The platform features a provider directory with intelligent scheduling, virtual care capabilities spanning chat, phone, video, and asynchronous care, and a 50-state clinical network. Fabric's "Hybrid AI" combines physician-built clinical protocols with large language models to deliver automated symptom checking, patient navigation, and triage while maintaining clinical safety standards. The company also offers virtual care services including urgent care, talk therapy, and psychiatry through their Evo service line.

Notable implementations include reducing call center volume by 30% for Intermountain Healthcare and delivering $2.4 million in annual savings for OSF HealthCare through conversational AI automation. The company has completed five acquisitions in three years, most recently acquiring UCM Digital Health in November 2025 to expand payer and employer capabilities.

Choose Fabric when seeking a comprehensive virtual care solution that goes beyond basic telehealth to include AI-powered intake, triage, and routing capabilities. The platform excels at reducing administrative workload through clinical automation while maintaining physician oversight through evidence-based protocols.

Organizations should expect a platform implementation that integrates with existing EMRs and workflows, with options to leverage Fabric's clinical network for capacity expansion. The solution works best for organizations committed to transforming their digital front door and patient access strategy rather than implementing point solutions.

Fabric operates exclusively in healthcare, serving health systems, health plans, and employers with clinical-grade virtual care solutions. The platform addresses healthcare-specific workflows including clinical symptom collection, evidence-based triage protocols, HIPAA-compliant communication, and EMR integration. The company maintains SOC 2 and HIPAA compliance certifications and offers Business Associate Agreements.

Their Hybrid AI incorporates physician-built clinical logic alongside conversational AI to ensure patient safety in automated symptom assessment and routing. The 50-state clinical network provides licensed healthcare providers across specialties including urgent care, behavioral health, and psychiatry.

Large health systems and academic medical centers with high patient volumes seeking to automate clinical intake and expand virtual care capacity. Payers and self-insured employers looking for comprehensive virtual care services with integrated platform technology. Organizations experiencing call center volume challenges or emergency department overcrowding that can benefit from intelligent triage and routing.