FONEMED

Fonemed is a Canadian virtual care company that has been providing telehealth services for over 25 years. The company serves more than 2,300 client groups and 25 million individuals globally, with a workforce of close to 300 employees primarily based in Newfoundland and Labrador. Fonemed operates in Canadian, U.S., and international markets.

The company's core offerings include 24/7 nurse triage advice lines using Schmitt-Thompson protocols, remote patient monitoring with real-time intervention, behavioral health counseling, virtual primary care, and virtual urgent care services delivered by nurse practitioners. Their Florizel Healthcare Platform serves as a comprehensive contact solution connecting clinicians and patients digitally. The clinical team includes registered nurses, nurse practitioners, and medical directors in both Canada and the United States.

Fonemed was founded by President and CEO Charlene Brophy, a nurse who identified opportunities to improve patient care through technology. The company has received multiple Business Excellence Awards from the St. John's Board of Trade, and Brophy was recognized as one of the Top 50 CEOs in Atlantic Canada from 2017 through 2021.

Fonemed should be considered by healthcare organizations seeking a mature virtual care partner with demonstrated longevity and scale. The company's comprehensive service model allows clients to consolidate multiple virtual care functions with a single vendor, from nurse triage to remote monitoring to virtual visits with nurse practitioners.

Organizations can expect clinical services delivered by experienced nursing staff using established protocols, supported by proprietary technology for patient engagement. The 24/7 availability and real-time monitoring capabilities make Fonemed particularly suitable for programs aimed at reducing avoidable emergency department visits and hospital readmissions.

Fonemed exclusively serves the healthcare sector with clinical services delivered by licensed healthcare professionals. The company focuses on hospitals, health systems, insurance providers, and employee health programs. Their clinical team uses Schmitt-Thompson protocols for symptom assessment and triage, which are standard in healthcare triage services.

The company addresses specific healthcare verticals including behavioral health with dedicated case management nurses, remote patient monitoring for chronic disease management, and urgent care services to provide alternatives to emergency department utilization. Their platform is designed for clinical documentation and care coordination between virtual care teams and patients' existing healthcare providers.

Mid-to-large healthcare organizations, health plans, or employers seeking an established virtual care partner with proven operational scale. Organizations implementing or expanding nurse triage programs, remote patient monitoring initiatives, or virtual primary care access. Clients who value clinical depth with medical directors and nurse practitioners on staff, and prefer a single vendor for multiple virtual care services.