Included Health

Included Health is a healthcare delivery company formed in 2021 through the merger of three entities: a culturally competent care navigation service, Grand Rounds Health (expert medical opinions), and Doctor On Demand (virtual care). The company provides comprehensive healthcare services to millions of members through partnerships with over 300 employers, health plans, and public sector organizations.

The platform combines virtual and in-person care delivery with expert navigation and administrative support. Services include 24/7 primary and urgent care, behavioral health treatment, access to 4,000 specialists for second opinions, benefits navigation, billing support, and care coordination. The company employs a team of clinicians, care advocates, and data scientists to deliver what it calls a "personalized all-in-one healthcare" model powered by AI and clinical expertise.

Included Health maintains a 4.9 out of 5 star member rating and serves members nationwide through both virtual appointments and local in-network provider connections. The company is led by CEO Owen Tripp, who co-founded the organization with a mission to raise the standard of healthcare for everyone.

Organizations should consider Included Health when seeking to consolidate multiple healthcare services—navigation, virtual care, expert opinions, and administrative support—into a single benefit offering. The platform excels in situations where members need help navigating complex healthcare decisions, understanding insurance coverage, resolving billing issues, or accessing appropriate care quickly.

Engagements involve integration with existing health plan structures, with Included Health serving as a front-door resource for members. The company's approach emphasizes reducing administrative burden on members while coordinating care across the healthcare system to improve outcomes and reduce unnecessary utilization.

Included Health operates exclusively in healthcare as a clinical care delivery and navigation company. The platform is built specifically for healthcare benefit programs, with HIPAA-compliant infrastructure, Business Associate Agreements, and integration with insurance claims systems. Services address the full spectrum of healthcare needs including primary care, urgent care, behavioral health, specialty consultations, and benefits administration.

The company serves multiple healthcare verticals including commercial health plans, Medicare and Medicaid programs through public sector partnerships, and employer-sponsored health benefits. Clinical operations are led by board-certified physicians and licensed behavioral health providers, with care team members trained in insurance navigation and healthcare systems coordination.

The ideal client is a mid-to-large employer, health plan, public sector agency, or labor union with a distributed workforce seeking to improve healthcare access and outcomes while managing costs. Organizations that value member experience, need help with healthcare navigation complexity, or want to reduce unnecessary utilization through coordinated care find the platform particularly valuable.