Mend

Mend provides a patient engagement and telehealth platform specifically designed for mental and behavioral healthcare organizations. The platform addresses no-show challenges through automated scheduling, reminders, digital check-in, and virtual visit capabilities that integrate bi-directionally with existing EHR systems.

The platform includes 24/7 self-scheduling, automated appointment reminders in eight languages, digital forms and screener collection, virtual visit capabilities for individual and group sessions, and payment collection. Mend offers an AI assistant named Emma that handles scheduling, rescheduling, and technical support. The system integrates with major EHR platforms including AdvancedMD, athenaOne, eClinicalWorks, NextGen, and specialized behavioral health systems like Kipu and Exym.

The company serves over 25 million client visits and reports that organizations have achieved up to 43% reduction in no-show rates and 30% improvement in client satisfaction. Mend offers an ROI guarantee, crediting the difference if the platform doesn't pay for itself.

Organizations should consider Mend when no-show rates are impacting provider productivity and revenue while waitlists continue to grow. The platform excels in environments where front desk staff are overwhelmed with scheduling calls and administrative tasks that could be automated.

Expect a structured implementation process with workflow analysis and ROI modeling. The platform's guarantee suggests confidence in delivering measurable outcomes, making it suitable for organizations needing to justify technology investments with concrete financial returns.

Mend specializes exclusively in mental and behavioral healthcare, with platform features designed specifically for this sector including group therapy session management, behavioral health screening tools, and integrations with specialized EHRs like Kipu and Exym. The platform is HIPAA compliant with BAA availability and addresses unique challenges in behavioral health such as high no-show rates and the need for flexible virtual visit options.

The company serves community mental health centers, behavioral health clinics treating substance use disorders, and outpatient psychiatric practices. Over 25 million client visits have been facilitated through the platform across behavioral health organizations including Jefferson Center, Therapeutic Solutions, and Cyti Psychological.

Community mental health centers, behavioral health clinics, and outpatient mental health providers with 10+ providers experiencing no-show rates above 20%. Organizations with existing EHR systems seeking to improve patient engagement without replacing core clinical systems. Teams struggling with administrative burden from scheduling, reminders, and intake processes.