Qualifacts

Qualifacts provides electronic health record (EHR) platforms and data solutions specifically designed for behavioral health and human services organizations. The company operates three distinct EHR platforms—Credible, CareLogic, and InSync—serving over 2,700 agencies across all 50 states. With 25 years of experience in the behavioral health sector, Qualifacts supports organizations ranging from large enterprise agencies to small private practices.

The company's technology suite includes clinical documentation, telehealth, billing and revenue cycle management, business intelligence, and AI-powered clinical note generation through Qualifacts iQ. Their platforms are built to address the specific workflows and compliance requirements of behavioral health providers, including CCBHC operations, substance use disorder treatment, intellectual and developmental disabilities, and mental health services. Qualifacts has headquarters in Nashville and Tampa with a distributed workforce that includes healthcare and clinical professionals.

Qualifacts has been recognized as the No. 1 provider in the Best in KLAS: Behavioral Health category and serves approximately one-third of all Certified Community Behavioral Health Clinics (CCBHCs) in the United States. The company offers managed revenue cycle services, credentialing, and various consulting services in addition to its core EHR platforms.

Organizations should consider Qualifacts when they need EHR technology specifically designed for behavioral health workflows rather than adapted from general healthcare systems. The company's 25-year track record and leadership position in the CCBHC space make it particularly suitable for organizations navigating complex behavioral health compliance and reporting requirements.

Qualifacts provides a strategic partnership approach with managed services options including revenue cycle management and credentialing, making it appropriate for organizations seeking to outsource operational functions alongside technology implementation. The availability of AI-powered documentation and specialized integrations addresses common administrative burden challenges in behavioral health settings.

Qualifacts operates exclusively in the behavioral health and human services sector, with 25 years of focused experience. The company's platforms address specific behavioral health requirements including CCBHC compliance, substance use disorder treatment protocols, measurement-based care, and specialized assessment tools for addiction, mental health, trauma, and developmental disabilities.

Their technology incorporates behavioral health-specific workflows such as ASAM assessments, medication-assisted treatment support, EPCS and PDMP compliance for controlled substance prescribing, and integration with behavioral health-focused partners. The company's AI solutions are trained on behavioral health datasets rather than general medical records, and their revenue cycle management services are staffed by professionals with behavioral health billing expertise.

The ideal client is a behavioral health or human services organization in the United States requiring specialized EHR technology that supports complex behavioral health workflows, including CCBHCs, multi-location mental health agencies, substance use disorder treatment centers, and organizations managing value-based care models. Organizations seeking managed services for revenue cycle management or comprehensive business intelligence alongside their EHR will find aligned capabilities.