eClinicalWorks

eClinicalWorks is a healthcare technology company founded in 1999 that provides comprehensive electronic health records (EHR) and practice management solutions. The company serves over 180,000 physicians and nurse practitioners and 850,000 healthcare professionals worldwide across 110,000+ facilities. With 2024 revenues of $900 million and a workforce of 6,000+ employees, eClinicalWorks has established itself as a significant player in the healthcare IT sector.

The company's platform spans four core solution areas: AI-powered EHR (Version 12), patient engagement through its healow suite, value-based care and population health management, and revenue cycle management services claiming 98% first-pass acceptance rates. The eClinicalWorks Cloud, powered by Microsoft Azure, provides unified access to clinical and payer data through its PRISMA search technology. The platform supports over 50 medical specialties including dental, vision, behavioral health, ambulatory surgery centers, and urgent care.

The company has integrated AI capabilities throughout its platform, including Sunoh.ai medical scribe technology for clinical documentation, Image AI, and healow Genie for AI-powered contact center services. As a privately held company, eClinicalWorks maintains that it answers to customers rather than shareholders, positioning itself as responsive to provider needs in an evolving healthcare landscape.

Organizations should consider eClinicalWorks when seeking an established, full-service healthcare IT platform with proven scale and comprehensive functionality. The platform excels for practices wanting to consolidate multiple systems into a single cloud-based solution, particularly those pursuing value-based care models or requiring specialty-specific workflows.

Expect a vendor relationship with a large organization offering extensive support resources, established implementation methodologies, and continuous product evolution driven by a substantial customer base. The AI capabilities represent a significant value proposition for practices prioritizing clinical efficiency and documentation burden reduction.

eClinicalWorks operates exclusively in healthcare, with 25+ years serving medical practices and 100% of its business focused on healthcare providers. The company demonstrates deep healthcare domain expertise through specialty-specific EHR configurations for over 50 medical specialties, HIPAA compliance infrastructure, and integration with healthcare-specific systems including pharmacies, labs, and payer networks. The platform addresses healthcare-specific regulatory requirements including MIPS/MACRA reporting, quality measure tracking, and value-based care programs. Nineteen customers have received HIMSS Davies Awards, indicating successful healthcare-specific implementations recognized by industry authorities.

The ideal eClinicalWorks client is a multi-provider ambulatory practice, health center, or specialty clinic with 5-50+ providers seeking a comprehensive, cloud-based healthcare IT platform. Organizations transitioning from legacy systems, pursuing value-based care contracts, or looking to reduce administrative burden through AI-powered automation will find particular value in the platform's integrated approach and extensive specialty support.