Updox by EverHealth

Updox by EverHealth is a healthcare communication and practice management platform founded in 2008, serving independent medical practices across the United States. The company provides a unified platform that combines patient engagement tools, telehealth capabilities, document management, and charge capture workflows. With integrations to over 90 EHR systems, Updox serves millions of patients through its platform.

The company's core offerings include a universal inbox for managing all practice communications, HIPAA-compliant messaging and eFax, telehealth video sessions, integrated payment processing, and a mobile charge capture platform powered by MDTech. The platform is designed to handle both virtual and in-person care workflows, with particular strength in helping practices transition to paperless operations. Updox has facilitated over one billion fax replacement pages and processes millions of video minutes monthly.

As part of the EverCommerce family of brands, Updox earned recognition as a Best in KLAS Virtual Care Platform in 2022 and maintains EHNAC accreditation for Direct Trust Privacy & Security. The company operates as a fully remote organization and focuses specifically on independent healthcare practices seeking to improve operational efficiency and patient engagement.

Choose Updox if your independent practice needs a comprehensive communication and workflow platform that handles both virtual and in-person care delivery. The platform excels for practices transitioning from paper-based operations to digital workflows, particularly those requiring strong EHR integration and HIPAA-compliant communication tools.

Expect a managed service approach with implementation support and ongoing customer service. The platform is best suited for practices prioritizing patient engagement, operational efficiency, and revenue optimization through streamlined charge capture and payment processing.

Updox is exclusively focused on healthcare, with 17 years serving independent medical practices across specialties including ophthalmology, integrative medicine, and primary care. The platform maintains EHNAC accreditation and HIPAA compliance as core infrastructure, with healthcare-specific features including EHR integration, telehealth video platforms, and charge capture workflows designed for medical billing requirements.

The company's development roadmap centers on healthcare practice management needs, evidenced by the 2022 addition of the MDTech-powered charge capture platform and continuous expansion of EHR partnerships. All communication tools are purpose-built for patient-provider interactions with required healthcare security and privacy controls.

The ideal client is an independent medical practice or small healthcare organization with 1-50 providers seeking to improve patient engagement and operational efficiency. Practices struggling with fragmented communication tools, paper-based workflows, or missed charge capture opportunities will benefit most. Organizations already using one of the 90+ integrated EHR systems can achieve faster implementation and seamless data flow.