Zipari by mPulse

mPulse operates in the Health Experience and Insights (HXI) category, providing technology solutions designed to improve member engagement and health outcomes for payers, health systems, and life sciences companies. The company recently acquired Clarity Software Solutions to expand its capabilities in consumer health experiences. mPulse serves over 400 healthcare organizations with a platform that combines predictive analytics, omnichannel engagement tools, and digital health portals.

The company's product suite addresses the full member lifecycle, from acquisition and enrollment through ongoing engagement and retention. Core capabilities include predictive analytics for population health risk identification, AI-driven personalized outreach across multiple channels, comprehensive portal solutions for members and providers, and tools for managing enrollment, billing, and payments. The platform is HITRUST-certified and emphasizes CAHPS survey performance improvement and Medicare Star Ratings optimization.

mPulse reports measurable outcomes across its client base, including engagement rates as high as 60% in specific programs and notable improvements in quality measures. The company demonstrates particular strength in Medicare Advantage and Medicaid managed care markets, with documented results showing multi-percentage-point improvements in CAHPS scores and member retention metrics.

Consider mPulse when your organization needs a proven platform specifically designed for health plan member engagement with demonstrated results in CAHPS and Star Ratings improvement. The company's strength lies in combining analytics, content, and outreach tools into pre-configured programs that address common payer use cases like member onboarding, care gap closure, and preventive care completion.

Expect a relationship focused on measurable outcomes with access to benchmarking data and best practices from hundreds of similar organizations. The platform suits organizations seeking managed services and consultative support rather than just technology implementation.

mPulse operates exclusively in healthcare with particular concentration in government-sponsored health insurance programs. The company's solutions address healthcare-specific challenges including Medicare Star Ratings optimization, CAHPS survey performance, Health Outcome Survey (HOS) compliance, and member retention in regulated insurance markets. The platform demonstrates deep understanding of CMS quality measures, risk adjustment, and the operational complexities of Medicare Advantage and Medicaid managed care.

Clients span multiple healthcare verticals including health plans, integrated delivery systems with insurance products, pharmacy benefit managers, and life sciences companies requiring member engagement capabilities. The HITRUST certification and focus on omnichannel communication compliance reflect healthcare regulatory requirements.

Medicare Advantage plans, Medicaid managed care organizations, and dual-eligible special needs plans with populations ranging from tens of thousands to millions of members. Organizations with dedicated quality improvement teams focused on Star Ratings, CAHPS scores, and value-based care arrangements who need both technology and strategic guidance.