AOL Outsourcing

AOL Outsourcing provides medical virtual assistant services to healthcare practices in the United States, sourcing English-proficient healthcare professionals from the Philippines. The company focuses on reducing administrative overhead for medical and dental practices through remote staffing solutions.

The company offers four primary service categories: Medical Virtual Assistants trained on various EMR systems including ECW, Dental Virtual Assistants, Virtual Medical Scribes for real-time patient visit documentation, and Medical Receptionists for call management and appointment scheduling. Services include patient scheduling, chart creation, prior authorization, insurance verification, medical transcription, and chronic care management. All virtual assistants undergo HIPAA compliance training and work directly within client practice workflows.

AOL Outsourcing positions its value proposition around cost reduction, claiming to offer services at one-third of traditional staffing costs while maintaining quality through a selective hiring process that accepts only the top 2% of applicants. The company customizes virtual assistant roles to match specific practice needs and medical specialties.

Consider AOL Outsourcing when cost reduction is a primary driver and your practice has established workflows that can accommodate remote team members. The company is appropriate for practices seeking to offload routine administrative tasks like scheduling, insurance verification, and documentation rather than complex clinical decision support.

Expect a staffing augmentation model where virtual assistants integrate into existing practice operations. The engagement works best for practices with stable EMR systems and processes that can be clearly documented and trained remotely.

AOL Outsourcing operates exclusively in the healthcare sector, providing virtual assistant services specifically designed for medical and dental practices. The company's staff undergoes HIPAA compliance training and receives training on healthcare-specific EMR systems, insurance verification processes, and medical terminology.

Services address healthcare-specific workflows including prior authorization, referral management, prescription processing, and patient communication. The company serves various medical specialties and dental practices, customizing virtual assistant capabilities to match specialty-specific requirements and practice management systems.

Small to mid-sized medical and dental practices with 2-10 providers experiencing administrative burden that limits clinical time. Practices must be comfortable managing remote teams across time zones and have documented workflows suitable for offshore delegation. Best fit for cost-conscious practices seeking alternatives to local staffing.