Backline by DrFirst

Backline by DrFirst is a HIPAA-compliant communications platform designed to connect healthcare providers, care teams, and patients across organizational boundaries. Headquartered in Rockville, Maryland, the company has spent over 10 years developing clinical communication solutions that integrate with existing EHR systems to streamline workflows and reduce communication gaps.

The platform serves over 1,500 facilities with 140,000+ registered users and maintains 18,000+ active cross-organizational connections throughout the United States and Canada. Backline's solutions address multiple healthcare workflows including consults and referrals, care coordination, patient engagement, telehealth, and case management. The company's team includes IT experts, engineers, nurses, doctors, and hospital CIOs focused on improving healthcare delivery through better communication infrastructure.

The company has received recognition from Frost & Sullivan for innovation and leadership in technology, and maintains a 95% client satisfaction rate with strong recommendation scores from existing customers.

Choose Backline if your healthcare organization struggles with fragmented communication systems, clinician device overload, or delays in care delivery caused by inefficient notification processes. The platform excels at automating clinical workflows that traditionally rely on manual communication methods, particularly when integration with existing EHR systems is a requirement.

Organizations should expect an implementation process that includes discovery, scope definition, and ongoing partnership support. The company emphasizes workflow transformation rather than simple technology deployment, which requires collaboration between IT teams and clinical stakeholders to achieve documented improvements in time-to-care and operational efficiency.

Backline operates exclusively in healthcare, with all product development and service delivery focused on acute care environments. The platform addresses healthcare-specific challenges including HIPAA compliance, EHR integration, clinical workflow automation, and cross-organizational care coordination.

The company's expertise spans multiple healthcare verticals within hospital systems, including respiratory therapy, nursing, emergency departments, critical care units, and case management teams. Their solutions specifically address CMS requirements and healthcare regulatory needs, with case studies demonstrating improvements in clinician satisfaction, patient care speed, and operational efficiency metrics relevant to hospital operations.

The ideal client is a hospital or health system with 200+ beds that currently relies on pagers, overhead paging, or paper-based order systems for clinical communication. Organizations experiencing delays in specialty service delivery (such as respiratory therapy or consult requests), those seeking to reduce clinician burden from carrying multiple devices, or health systems looking to standardize communication across multiple facilities will find strong alignment with Backline's capabilities.