Doctoc

Doctoc provides an integrated healthcare communications platform designed specifically for medical clinics and practices. The cloud-based system handles phone services, faxing, patient messaging, after-hours answering, and virtual medical assistant staffing through a centralized dashboard. Designed by physicians, clinic administrators, and IT experts, the platform aims to address real-world clinical communication challenges.

The platform features automated call routing, voicemail transcription, secure two-way patient texting without app downloads, and HIPAA-compliant communication tools. Doctoc also provides trained virtual medical assistants who handle tasks including inbound call management, chart preparation, insurance verification, and patient messaging. The company reports serving hundreds of medical clinics nationwide with measurable improvements in response times and workflow efficiency.

The platform includes an administrative dashboard that provides visibility into call handling, message status, task completion times, and staff performance metrics. Doctoc reports clients achieve up to 70% savings on phone and answering service costs, with response times dropping from an average of 6 minutes to 38 seconds.

Choose Doctoc if your medical practice is struggling with fragmented communication systems, high phone service costs, or staffing challenges for administrative tasks. The platform excels at consolidating phone, messaging, and staffing services while providing operational transparency through detailed analytics.

Expect a straightforward onboarding process with setup completed in days, not weeks. The combination of automation and trained virtual assistants makes Doctoc particularly valuable for practices that need both technology solutions and human support to manage patient communications efficiently.

Doctoc is purpose-built exclusively for healthcare with all services designed around clinical workflows and HIPAA compliance requirements. The platform addresses healthcare-specific scenarios including STEMI alerts for cardiologists, handling patient test results securely, managing on-call schedules for provider groups, and processing insurance verifications.

The company's virtual assistants receive medical-specific training and understand healthcare terminology, insurance processes, and clinical communication protocols. Client testimonials come from hospital administrators, gastroenterology practices, and specialty clinics, demonstrating focus on medical practice operations.

The ideal client is a growing outpatient medical practice or specialty clinic with 2-50 providers that handles high call volumes and struggles with staffing consistency. Organizations that need reliable after-hours coverage, want to reduce hold times and voicemail backlogs, and value operational visibility through performance metrics will find the platform particularly beneficial.