Glidian, An Infinx Company

Glidian, now part of Infinx, provides a prior authorization automation platform that connects healthcare providers with thousands of insurance payors across all 50 states. The company processes over one million authorizations annually for more than 92,000 providers, combining technology with human support from authorization specialists.

The platform integrates directly with payor systems to streamline authorization submission and tracking. Glidian reports that prior authorization specialists can increase productivity from approximately 24 manual submissions per day to over 100 using their system. The solution includes intelligent alerts that identify at-risk cases and prompts users for information that may improve approval rates.

The company operates with a hybrid model that pairs its technology platform with a team of prior authorization specialists who support the submission process. This approach aims to reduce denials and cancellations while accelerating the time to receive authorization decisions.

Glidian suits healthcare organizations overwhelmed by prior authorization volumes and seeking to reduce staff time spent on manual payor portal submissions. The platform excels in environments where authorization specialists manage diverse payor relationships and need consolidated workflow management.

Buyers should expect a managed service approach that combines software access with specialist support. The solution targets operational efficiency gains and denial prevention rather than full revenue cycle transformation, making it appropriate for organizations with specific authorization bottlenecks.

Glidian operates exclusively in healthcare prior authorization, a critical pain point in revenue cycle management. The platform addresses HIPAA compliance requirements and includes BAA terms for covered entities. The company's entire business model centers on healthcare payor relationships and authorization workflows.

Their specialized focus spans diagnostic imaging, specialty care, and other provider types requiring frequent prior authorizations. The solution targets healthcare-specific challenges including insurance denial prevention, patient care delays, and administrative burden from payor requirements.

Mid-to-large healthcare providers, diagnostic centers, and specialty practices with authorization volumes exceeding their staff capacity. Organizations managing authorizations across numerous insurance plans and experiencing high denial rates or appointment cancellations due to authorization delays. Practices seeking to maintain internal oversight while gaining automation efficiency.