Lifelink Systems

Lifelink Systems provides a conversational AI platform designed specifically for healthcare organizations to automate patient interactions and clinical workflows. The company serves both healthcare providers and life sciences organizations, delivering mobile-first digital assistants that handle patient engagement through messaging rather than traditional mobile apps.

The platform supports a range of healthcare use cases including clinical trial enrollment and consent, patient education, medication adherence, care navigation, and post-discharge follow-up. Their technology enables healthcare organizations to scale patient communications without proportional staffing increases, with one client reporting 70,000 digital patient conversations in two months saving 10-15 FTEs. For life sciences companies, Lifelink Systems offers solutions spanning the R&D and commercial lifecycles, including HCP education, patient comprehension testing, and real-world evidence collection.

The company has established a notable collaboration with Genentech to develop advanced conversational patient experience platforms for clinical trials and inclusive research initiatives. Their conversational AI approach was validated in the BFOR BRCA study, demonstrating the ability to expand access to genetic testing through remote clinical study support.

Choose Lifelink Systems if your organization is struggling with the scale of patient communications and seeking to reduce administrative burden through automation. Their conversational AI approach is particularly valuable for organizations managing high-volume patient touchpoints like post-discharge follow-up, clinical trial recruitment, or medication adherence programs.

Expect a messaging-first implementation that prioritizes patient convenience over traditional app-based approaches. Their proven track record with major health systems and pharmaceutical companies suggests capability to handle enterprise-scale deployments with complex workflow requirements.

Lifelink Systems is exclusively focused on healthcare, serving both provider organizations (hospitals, health systems) and life sciences companies (pharma, clinical research). The platform addresses healthcare-specific use cases including care coordination, patient navigation, clinical trial operations, and medication adherence. Their client roster includes major health systems like Banner Health, Memorial Health, and Baptist Health, as well as pharmaceutical companies like Genentech.

The company demonstrates understanding of healthcare-specific challenges including labor shortages, patient experience expectations, care continuity, and the complexity of clinical trial operations. Their conversational AI technology is purpose-built for healthcare workflows rather than adapted from consumer applications.

Large healthcare systems and pharmaceutical companies with high-volume patient engagement needs and sufficient scale to justify automation investment. Organizations prioritizing mobile-first patient experiences and seeking to reduce staffing pressures through technology. Life sciences companies managing complex clinical trials or patient support programs requiring consistent, scalable communication.