MedRespond

MedRespond is a healthcare information technology company that originated as a Carnegie Mellon University spin-out. The company provides conversational patient engagement software that combines artificial intelligence with interactive video content to deliver personalized healthcare education and communication solutions.

The platform serves hospitals, clinicians, healthcare educators, pharmacy retailers, professional associations, and advocacy groups. MedRespond's primary offerings focus on surgical care preparation and recovery, chronic care management, medication education, and nutrition coaching. The technology creates a dialogue-based experience rather than traditional lecture-style content, allowing patients to access customized, branded educational resources tailored to their specific procedures, diagnoses, or medications.

The company reports that patients spend an average of 75-90 minutes engaging with their platform before and after important procedures. According to MedRespond, patients using their surgical education program achieved 50% savings on post-discharge medical expenses within the first 30 days after surgery. The company has been recognized with awards including first prize in Cleveland's Medical Capital Innovation Competition and finalist status in the Novartis Cardio Engagement Challenge.

Healthcare organizations should consider MedRespond when seeking to reduce the burden on clinical staff for repetitive patient education while improving patient outcomes and satisfaction. The platform excels in scenarios where standardized but personalized education is needed at scale, particularly for surgical procedures, chronic disease management, and medication adherence.

Organizations can expect a customizable video-based education solution that integrates with their branding and clinical workflows. The conversational AI approach differentiates from traditional patient education materials by creating an interactive dialogue that patients can access repeatedly as needed.

MedRespond operates exclusively in healthcare, serving hospitals, clinicians, pharmacies, professional medical associations, and healthcare advocacy groups. The platform specifically addresses healthcare communication challenges including surgical preparation and recovery, chronic care management, medication education, prescription adherence, and continuing medical education.

The company's technology is designed to reduce clinician burden by automating patient education conversations, improve patient safety through consistent information delivery, and support healthcare-specific use cases like pre-operative preparation and post-discharge recovery protocols. MedRespond has been recognized in healthcare innovation competitions and challenges focused on patient engagement and cardiac care.

The ideal client is a hospital or health system performing high volumes of elective surgeries who wants to standardize patient preparation education while reducing readmissions and post-discharge complications. Also well-suited for retail pharmacies seeking to automate medication counseling and improve prescription adherence, as well as healthcare educators providing nutrition and chronic disease management programs at scale.