Memora Health

Memora Health, now operating as Commure Engage, provides an automated clinical care coordination platform designed for healthcare organizations to engage patients across their care journeys. The platform delivers digital patient navigation through SMS, voice, and web channels without requiring patients to download an app. The system features over 500 automated and AI-driven care pathways that span multiple service lines including radiology, orthopedics, cardiology, gastroenterology, and respiratory care.

The platform addresses key operational challenges in healthcare delivery including appointment no-shows, call center volume management, patient scheduling complexity, and care access coordination. Through automated reminders, conversational AI chatbots, and integrated workflow tools, the system aims to reduce manual work for clinical teams while maintaining patient engagement throughout treatment pathways. The solution integrates with existing EHR systems and enables providers to prescribe digital therapeutic modules directly from clinical workflows.

Memora Health's client base includes major academic health systems such as Yale New Haven Health System and Mount Sinai Health System. The company reports measurable outcomes including a 54% reduction in radiology no-shows, 56% reduction in heart failure readmissions, and $25 million in estimated annual ROI for enterprise customers. The parent company Commure was named to Fortune's 2025 Future 50 list.

Organizations should consider Commure Engage when they need to scale digital patient engagement across multiple departments while maintaining clinical evidence standards. The platform suits health systems facing operational inefficiencies from manual patient outreach, high call center volumes, and inconsistent care coordination practices.

Buyers can expect a managed service approach with pre-configured care pathways, ongoing clinical content updates, and integration support. The solution works best for organizations committed to enterprise-wide digital transformation rather than single-department pilots, given the platform's emphasis on scalability and cross-service-line implementation.

Commure Engage operates exclusively in the healthcare sector, focusing on hospital and health system patient engagement. The platform addresses healthcare-specific workflows including pre-operative preparation, post-discharge monitoring, chronic disease management, and diagnostic procedure preparation across specialties. Clinical pathways are built on evidence-based protocols and integrate with major EHR systems to maintain continuity of care documentation.

The company's case studies demonstrate healthcare-specific outcomes including bowel preparation quality improvements, length-of-stay reductions for surgical patients, and readmission rate decreases. The platform's conversational AI and communication channels are designed to meet healthcare compliance requirements while supporting patient populations with varying digital literacy levels.

Large health systems and academic medical centers with 200+ beds operating multiple service lines. Organizations with established EHR systems seeking to extend digital capabilities without building custom solutions. Healthcare providers experiencing measurable operational challenges such as appointment no-show rates above 15%, high call center abandonment, or readmission rate concerns. Teams with dedicated digital health or patient experience leadership committed to enterprise-wide adoption.