Notivate

Notivate is a patient engagement platform developed by InTouch Connections, a company with over 20 years of experience serving healthcare providers. The platform operates as a cloud-based solution that integrates with existing EHR systems to automate patient communications, appointment management, and engagement workflows.

The platform offers a suite of applications including appointment reminders with two-way texting, wellness outreach campaigns, e-registration, patient satisfaction surveys, secure HIPAA-compliant chat, and digital waitlist management. Notivate positions itself as bridging the gap between EHR investments and patient populations by extending the functionality of existing healthcare IT systems with patient-facing communication tools.

The company has worked with notable healthcare organizations including Advocate Medical Group and Cullman Regional Medical Center, with documented case studies demonstrating improvements in patient satisfaction and discharge processes. Their approach focuses on automating routine patient communications to reduce administrative burden while maintaining compliance with healthcare privacy regulations.

Organizations should consider Notivate when they need to improve patient communication efficiency without overhauling existing EHR systems. The platform is particularly valuable for facilities experiencing high no-show rates, struggling with manual appointment reminder processes, or seeking to improve patient satisfaction scores through better engagement.

Healthcare systems can expect a managed service approach with automated communication workflows that reduce staff intervention while maintaining personalized patient interactions. The platform's strength lies in its ability to layer on top of existing technology investments rather than requiring replacement of core systems.

Notivate operates exclusively in the healthcare sector, with the platform specifically designed around healthcare workflows, HIPAA compliance requirements, and EHR integration. The parent company, InTouch Connections, has served healthcare providers for over 20 years, giving the platform deep healthcare domain expertise.

The solution addresses healthcare-specific use cases including patient recall campaigns for preventive care, post-discharge follow-up, vaccination scheduling coordination, and patient satisfaction measurement tied to HCAHPS and other healthcare quality metrics.

The ideal client is a mid-to-large healthcare organization with an established EHR system that needs to improve patient engagement metrics, reduce no-show rates, and automate routine communications. Organizations experiencing administrative burden from manual patient outreach, those focused on improving patient satisfaction scores, or facilities managing high appointment volumes would benefit most from the platform's automation capabilities.