PowerHouse Consulting

PowerHouse Consulting is a management consulting firm founded in 1987 by call center industry expert Kathleen Peterson, specializing in call center and telecommunications consulting with a significant focus on healthcare organizations. The firm works with senior leadership to align operational practices with corporate vision across strategic planning, assessments, and operational improvement services.

PowerHouse's healthcare consulting services focus on transforming patient access through call center optimization, appointment scheduling, telecommunications assessments, and workforce management. The firm combines nearly 30 years of call center expertise with healthcare-specific knowledge spanning nurse triage, practitioner mobility, and first call resolution in scheduling centers. Their services include call center consolidation, IT assessments, procurement management, and custom learning programs.

The firm has worked with prominent healthcare organizations including Cleveland Clinic, NYU Langone Medical Center, Seattle Children's Hospital, and MedStar Health. PowerHouse is a member of the Society of Communications Technology Consultants (SCTC), emphasizing independent and unbiased consultation free from vendor relationships.

PowerHouse Consulting is appropriate for healthcare organizations prioritizing patient access transformation through contact center optimization. Their vendor-neutral stance and SCTC membership provide assurance for organizations undertaking telecommunications procurement without vendor bias.

Expect a consultative approach focused on aligning call center operations with business objectives, particularly for organizations consolidating multiple access points, implementing new scheduling systems, or optimizing workforce management in patient-facing operations. Their long-standing experience provides proven methodologies for healthcare-specific challenges.

PowerHouse has served healthcare organizations since its founding in 1987, working with hospitals and health systems on patient access optimization. The firm addresses healthcare-specific challenges including nurse triage operations, appointment scheduling center design, provider access coordination, and integration with Electronic Health Records.

Their healthcare client roster includes major systems like Cleveland Clinic, BayCare Health System, and MedStar Health. Services address the competitive demands of patient experience while managing government regulations and operating budgets unique to healthcare delivery organizations.

Mid-to-large healthcare systems and hospitals undertaking call center consolidation, patient access transformation, or telecommunications system implementations. Organizations seeking vendor-neutral guidance for contact center technology procurement and strategic planning initiatives will align well with PowerHouse's consulting model and SCTC-backed independence.