Solutionreach, Inc.

Solutionreach, Inc. is a patient engagement software platform founded in 2000 that serves over 50,000 healthcare practices across dental, vision, and medical verticals. The company originated as Communitect, enabling mobile banking communications, before pivoting to healthcare as Smile Reminder in the early 2000s when founder Jim Higgins identified the no-show problem in dental practices. The platform now reaches one in four Americans and processes over 1 billion patient-provider interactions annually.

The company's core offering integrates with more than 400 practice management and EHR systems to automate appointment reminders, patient recall campaigns, two-way texting, online scheduling, and revenue cycle communications. Implementation typically takes less than one week depending on the PM/EHR system in place. The platform emphasizes HIPAA-compliant automation to reduce administrative burden while maintaining patient engagement throughout the care journey.

Solutionreach serves individual practices as well as dental service organizations (DSOs), vision groups, and hospital/medical groups. The company reports that practices using their recall automation generate an additional $120,000 in revenue and spend less than 30 minutes per day on recall activities. The platform's integration depth and healthcare-specific focus distinguish it from general-purpose communication tools.

Healthcare practices should consider Solutionreach when they need a proven, healthcare-focused platform that handles both patient engagement and revenue cycle automation within a single system. The extensive PM/EHR integration library makes adoption feasible for most practice types without replacing existing core systems.

Practices struggling with no-shows, manual recall processes, or delayed collections will find relevant automation. The platform suits organizations ready to move from manual phone calls and data entry to automated, text-first patient communications while maintaining HIPAA compliance throughout the patient financial journey.

Solutionreach exclusively serves the healthcare industry with particular concentration in dental, vision, and medical practice settings. The platform maintains HIPAA compliance across all communication channels and offers Business Associate Agreements. The company's 25 years in healthcare have produced specialized features like automated hygiene recalls for dental practices, frame selection reminders for vision practices, and insurance verification automation tailored to medical billing workflows.

The platform serves notable healthcare clients including West Coast Dental, Eyecare Partners, and Keplr Vision, demonstrating experience with both enterprise DSOs and vision service organizations. Revenue cycle features address healthcare-specific challenges like insurance verification, patient payment plans, and denial management.

The ideal client is a multi-location dental, vision, or medical practice with 5-50+ locations seeking to standardize patient communications and reduce administrative burden. Organizations already using major PM/EHR systems will benefit from established integrations. Practices experiencing high no-show rates, inefficient recall processes, or slow payment collections will see measurable ROI from the platform's automation capabilities.