Televox

Televox is a patient engagement technology company serving healthcare providers, pharmaceutical organizations, and life sciences companies for over 30 years. The company's platform automates patient communications across the care journey, from appointment scheduling and reminders to post-visit follow-ups and care gap management. Televox manages over 1 billion patient communications annually for more than 2,000 healthcare clients.

The company's flagship offering, Engage, is a conversational AI platform that delivers speech-to-speech and text-based interactions for inbound and outbound patient communications. Powered by LinguaAI technology, the platform handles multilingual interactions and includes Journey Insights for tracking automation performance and Insights360 for analyzing contact center operations. The platform integrates with EHR systems to enable patient self-service for appointment scheduling, care reminders, and common inquiries.

Televox serves large health systems including UC Health, Baylor Scott and White Health, and Emory Healthcare. The company offers Rich Communication Service (RCS) messaging beyond standard SMS, digital check-in workflows, and automated referral management. KLAS Research customer reviews highlight the company's customer service quality and platform configurability.

Choose Televox when your organization needs to automate patient communications at enterprise scale while maintaining care quality. The platform excels for health systems managing tens of thousands of appointment reminders, care gaps, and patient inquiries that currently burden call center staff.

Expect a managed services approach with strong customer support, as evidenced by KLAS reviews praising account management responsiveness. The conversational AI capabilities suit organizations ready to implement patient self-service beyond basic chatbots, with the platform handling complex workflows like appointment scheduling, referral management, and vaccination campaigns.

Televox operates exclusively in healthcare, serving health systems, hospitals, physician practices, pharmaceutical companies, and life sciences organizations. The platform addresses healthcare-specific use cases including appointment management, preventive care recalls, vaccine scheduling, referral automation, and medication adherence across the patient journey.

The company demonstrates healthcare expertise through its 30-year track record, major health system client base, and purpose-built features for EHR integration, care gap management, and clinical workflow automation. Customer testimonials from healthcare-specific contexts indicate the platform handles HIPAA-compliant communications and integrates with Epic and other healthcare systems.

The ideal Televox client is a large health system or hospital network with high patient volumes seeking to automate routine communications while reducing staff workload. Organizations already using Epic or other major EHR systems who want AI-powered patient self-service for scheduling, reminders, and common inquiries will find the platform's integration capabilities valuable.