Bookend AI

Bookend AI provides an AI-powered automation platform designed specifically for specialty medical practices managing infusions, specialty pharmacy operations, and specialty procedures. The company's platform addresses administrative workflows across the care journey, from patient engagement and eligibility verification through prior authorization submission and revenue cycle management.

The platform features a Universal Policy Engine that provides real-time insurance policy intelligence, an Agent Library that automates routine administrative tasks, and seamless integration with existing EHR and RCM systems. Bookend AI focuses on three primary use cases: buy-and-bill infusion management with biosimilar optimization, specialty pharmacy operations including formulary navigation and step therapy compliance, and specialty procedure administration with automated medical necessity documentation.

According to the company, customers achieve 10x improvements in first-pass insurance approval rates and 2x improvements to margins. The platform is HIPAA-compliant and designed to work within existing clinical workflows without requiring software installation or configuration.

Choose Bookend AI if your specialty practice struggles with prior authorization denials, complex insurance policy navigation, or administrative overhead in buy-and-bill infusion or specialty pharmacy operations. The platform is designed for practices that need to optimize drug selection for both clinical appropriateness and reimbursement while automating the authorization submission process.

Expect an AI-driven approach that works within existing clinical systems, with agents that proactively handle time-consuming tasks like eligibility verification, policy research, and charge entry coding. The platform is best suited for practices willing to adopt AI automation to reduce administrative costs and improve first-pass approval rates.

Bookend AI is exclusively focused on specialty medical practice administration within healthcare. The platform addresses specific pain points in buy-and-bill infusion management (including rheumatology, gastroenterology, and oncology practices), specialty pharmacy operations with complex formulary and step therapy requirements, and specialty procedure administration requiring extensive prior authorization documentation.

The company's HIPAA-compliant platform demonstrates understanding of healthcare data privacy requirements, and its Universal Policy Engine maintains current knowledge of payor-specific guidelines, formulary preferences, and medical necessity criteria across insurance plans.

Specialty medical practices with in-house infusion centers or specialty pharmacies that manage complex buy-and-bill drug programs, particularly those dealing with high-cost biologics, biosimilars, and specialty medications requiring prior authorization. Practices experiencing high denial rates, administrative bottlenecks in authorization workflows, or seeking to optimize specialty drug selection for improved margins.