Quality Reviews

Quality Reviews (Q Reviews) provides an SMS-based patient engagement platform designed for healthcare providers and payers. The platform enables real-time communication with patients and members throughout the care journey, from pre-visit preparation through post-discharge follow-up. The company leverages text messaging as the primary engagement channel, citing that 97% of Americans own mobile devices and 60% use their phones to manage health.

The platform consists of six core modules: Q Reach for digital front door optimization, Q Notify for pre-visit messaging, Q Visit for in-facility real-time feedback, Q Connect for care program adherence, Q @Home for post-visit coordination, and Q Employee for staff engagement measurement. The company reports processing millions of patient encounters with a median response time measured in minutes rather than days.

Q Reviews serves major health systems, physician groups, value-based care organizations, payers, and IVF clinics. Notable clients include Hospital for Special Surgery, Grady Health, Beacon Health System, NYU Family Health Centers, and multiple reproductive medicine practices. The company emphasizes service recovery capabilities and immediate issue resolution during patient care episodes.

Choose Q Reviews if your organization prioritizes real-time patient feedback and immediate service recovery over retrospective survey data. The platform excels in environments where reducing no-shows, preventing readmissions, and addressing patient concerns during care delivery are strategic priorities. The SMS-based approach works well for organizations whose patient populations are mobile-first and less engaged with patient portals.

Expect a platform designed for operational responsiveness rather than traditional survey analytics. The company's client testimonials emphasize the ability to identify trends quickly, recognize high-performing staff, and resolve issues before patients leave the facility or complete their care episode.

Q Reviews operates exclusively in healthcare, serving hospitals, health systems, physician groups, value-based care organizations, payers, and IVF clinics. The platform is designed specifically for HIPAA-compliant patient communication and addresses healthcare-specific challenges including no-show reduction, readmission prevention, care plan adherence, and emergency department satisfaction. The company demonstrates deep healthcare expertise through its understanding of service recovery protocols, clinical workflows, and the unique needs of emotionally complex care settings like fertility treatment.

The ideal client is a mid-to-large healthcare provider or payer with dedicated patient experience staff who can respond to real-time feedback. Organizations transitioning to value-based care models, those with high patient volume in emergency departments or ambulatory settings, and fertility clinics seeking to improve emotionally sensitive patient journeys represent strong fit profiles. Health systems prioritizing Press Ganey or HCAHPS score improvement through immediate intervention will benefit most.